Problem Gambling Helpline: Get Confidential Support in Canada

If gambling is causing stress, debt, conflict or loss of control, confidential help is available. A problem gambling helpline can connect you with trained support staff, counselling options and practical steps to reduce or stop gambling. You do not need a diagnosis or a crisis to call.

Quick Help: Call a Problem Gambling Helpline Now

In immediate danger, call 911. If you are thinking about suicide or feel unable to stay safe, call or text 988 in Canada for crisis support.

For gambling-related help, choose your province below. Calls are generally free and confidential, although opening hours, language services and follow-up options vary by region. If you are unsure which service to use, contact your provincial health or addictions service and ask for gambling support.

• Ontario: ConnexOntario — 1-866-531-2600
• British Columbia: Gambling Support BC — 1-888-795-6111
• Alberta: Addiction Helpline — 1-866-332-2322
• Saskatchewan: Problem Gambling Helpline — 1-800-306-6789
• Manitoba: Gambling Helpline — 1-800-463-1554
• Quebec: Gambling: Help and Referral — 1-800-461-0140

Lootzino Casino support can help with account settings and responsible gambling requests, but a problem gambling helpline is an independent service and can provide broader support for you and your family.

What Is the Problem Gambling Helpline?

A problem gambling helpline is an independent support service for people affected by gambling, including partners, parents, friends and other family members. A trained counsellor can listen without judgement, discuss the situation and explain available options.

Helplines are not casino customer service and cannot replace emergency medical care, therapy or legal advice. In Canada, most gambling services are organised by province or territory, so there is no single number that works as a dedicated nationwide gambling helpline. Support may include telephone counselling, online chat, referrals, financial guidance and help with self-exclusion.

Find a Helpline in Your Province

The following information is a starting point. Numbers and hours can change. Confirm the details with the relevant provincial government or service provider before publishing or relying on them. Information reviewed: June 2025.

Province or region	Phone	Typical availability	Support and languages
Ontario	1-866-531-2600	24/7	English, French and interpreter support through ConnexOntario
British Columbia	1-888-795-6111	24/7 support is generally available	English, French and interpretation options
Alberta	1-866-332-2322	24/7 Addiction Helpline	English and interpretation may be available
Saskatchewan	1-800-306-6789	Check current hours before calling	English; ask about French or interpreter support
Manitoba	1-800-463-1554	Check current hours before calling	English and referral support; language options may vary
Quebec	1-800-461-0140	Check current hours before calling	French and English support
New Brunswick, Nova Scotia, Prince Edward Island and Newfoundland and Labrador	Use the relevant provincial health or gambling service	Hours differ by province	English and French services vary; interpreter support may be available
Yukon, Northwest Territories and Nunavut	Contact the territorial health or addictions service	Local services and hours differ	Ask about local, French and Indigenous-language support

What Happens When You Call

First Contact

You can explain why you are calling in your own words. You do not have to prepare a budget, prove your losses or identify yourself before asking general questions. The counsellor should listen respectfully and explain confidentiality and its limits.

Needs Assessment

The service may ask about gambling frequency, money, debt, sleep, mood, relationships, work and immediate safety. These questions are intended to understand risk and identify useful support, not to judge you. You can also call about someone else.

Referral and Follow-Up

Depending on your needs, you may be referred to counselling, peer support, financial advice, self-exclusion services, mental health care or family support. You can ask whether follow-up is available and what to do if gambling resumes after a break.

Signs You or Someone Else May Need Support

• Chasing losses or gambling longer than planned
• Hiding gambling, transactions or account activity
• Borrowing money, missing bills or selling possessions to gamble
• Feeling restless, irritable or anxious when trying to stop
• Sleep, mood, work, study or relationship problems
• Using gambling to escape stress, sadness or other problems
• Repeated promises to stop followed by another gambling session

One ongoing sign can be enough reason to call. You do not need to self-diagnose or wait until losses become severe.

Responsible Gambling Tools at Lootzino Casino

Lootzino Casino users should check the responsible gambling and account settings areas for available controls. Depending on account eligibility and local requirements, tools may include deposit, loss and session limits, cool-off periods, reality checks and permanent or temporary self-exclusion.

Age verification and KYC checks help confirm that the account holder meets the legal requirements. The minimum gambling age is generally 19+ in most Canadian provinces and territories and 18+ in Alberta, Manitoba and Quebec. Always follow the law where you live.

How to Take a Break from Lootzino

1. Set the lowest practical deposit, loss or session limits in your account settings.
2. Contact Lootzino Casino support and clearly request a cool-off period or self-exclusion.
3. Ask for written confirmation of the start date, duration and restrictions.
4. Remove saved payment methods and avoid keeping gambling funds readily available.
5. Install website or payment-blocking tools where appropriate.
6. Tell a trusted person and ask them to help you maintain the break.

Before requesting self-exclusion, ask how long the block lasts, whether it can be extended, what happens to pending withdrawals or balances, and whether bonuses and promotional messages will be cancelled. Do not create another account during the exclusion period. If you relapse, contact the helpline and Lootzino support again rather than treating it as a failure.

Support for Family and Friends

Choose a calm moment and use direct, non-accusing language such as, “I am worried about what gambling is doing to you, and I want to help.” Focus on specific behaviour rather than labels. Set clear boundaries around shared money, loans, bills and access to accounts. Do not cover gambling debts or put your own finances at risk.

Family members can contact a provincial gambling service for advice even when the person gambling does not want help. If there is violence, threats or immediate danger, prioritise safety and contact 911. Consider separate banking arrangements, transaction alerts and independent financial advice.

FAQ

Official Resources, Disclaimer, and Review Date

For current information, verify details with ConnexOntario, Gambling Support BC, Alberta Health Services, Saskatchewan Health Authority, Manitoba’s gambling support services, Quebec’s health and social services network, and the relevant Atlantic or territorial health authority. For urgent mental health support, use 988. For immediate danger, call 911.

This page is for general information and is not medical, psychological, financial or legal advice. Lootzino Casino does not provide treatment for gambling disorder. Service numbers, hours and eligibility may change, so confirm them with the official provider. Last reviewed: June 2025.