Self-Exclusion at Lootzino Casino Canada
If gambling has stopped feeling like entertainment, self-exclusion is one of the strongest tools you can use. At Lootzino Casino, self-exclusion is a voluntary, confidential block that stops you from logging in, depositing, and placing bets for a period you choose. This page explains how the process works for Canadian players, what happens to your balance and bonuses, how to request reactivation, and where to find support across the provinces.
What Self-Exclusion Means at Lootzino
Self-exclusion is a formal request to close your Lootzino Casino account to gambling activity for a set period. Once it takes effect, your account is blocked — not deleted — and you cannot access Slots, Live Casino, or Table Games, make deposits, or claim Promotions. It is a protection measure, not a penalty, and it exists to give you distance from gambling when you feel you need it.
Self-Exclusion vs Time-Out vs Account Closure
These terms are often confused, but they work differently at Lootzino Casino:
- Self-exclusion — a fixed block, usually six months or longer, with no access to the account for gambling during the term.
- Time-out — a short break, often 24 hours to a few weeks, used when you just need to step back temporarily.
- Account closure — permanent removal of your account. It ends your relationship with Lootzino, but it may not carry the same structured check-in or reactivation process as self-exclusion.
- Deposit limits — caps on how much you can deposit over a day, week, or month. Limits restrict spending but do not block access to games.
Who Can Request Self-Exclusion
Any player with a verified Lootzino Canada account can request self-exclusion. You must be the account holder and able to confirm your identity. If a family member is worried about your play, support can share guidance on available tools but cannot open a self-exclusion on your behalf without your consent.
How to Request Self-Exclusion
The process is designed to be simple. You can request it yourself in your account or contact Lootzino support directly.
Request Through Your Account
- Log in to your Lootzino Casino account.
- Open the Responsible Gaming section (also reachable through Support).
- Select Self-Exclusion and choose your preferred period.
- Confirm your identity and submit the request.
Request via Live Chat or Email Support
If you cannot find the setting or cannot log in, contact Lootzino support through Live Chat or email. Support operates 24/7. State clearly that you are requesting self-exclusion, give your account ID, and specify the period you want. Keep a copy of the chat or email for your records.
What Information You Need
- Full name as registered on your account
- Email address linked to Lootzino Casino
- Your account ID or username
- The period you want to self-exclude for
- Any identity confirmation requested by support
Available Self-Exclusion Periods
Lootzino Casino typically offers several fixed periods so you can choose what feels right.
Short-Term, Long-Term and Permanent Options
| Option | Typical Duration | Best For |
|---|---|---|
| Short-term | 6 months | A defined break to reset habits |
| Long-term | 1 year or 5 years | Extended distance from gambling |
| Permanent | Indefinite | Stopping gambling at Lootzino completely |
Check the current options in the Responsible Gaming section or confirm the exact periods with support before you submit. The block begins once the request is confirmed and processed.
Can You Extend or Shorten the Period?
You can usually extend a self-exclusion by contacting support. Shortening or lifting it early is generally not allowed until the period ends, and any reactivation request goes through verification. This rule protects players from making quick decisions during a difficult moment.
What Happens During Self-Exclusion
Account Access, Deposits and Bets
During the self-exclusion period, you cannot log in to gamble, make deposits, or place bets on Slots, Live Casino, or Table Games. Your account remains on file, but access is restricted.
Bonuses, Promotions and Marketing
Bonuses, free spins, and Promotions are unavailable while you are self-excluded. Lootzino Casino also stops sending marketing messages to self-excluded players. If you still receive promotional emails, contact support so they can update your preferences.
New Account Attempts
Opening a new account to get around a self-exclusion is not allowed. Lootzino may use identity checks to detect attempts to bypass the block, and doing so can lead to further restrictions or account closure.
Your Balance, Withdrawals and Pending Bets
How to Withdraw Remaining Funds
Any remaining balance can be withdrawn to a verified payment method after you complete identity verification. This is the safest way to close out your funds before the self-exclusion starts. Contact support if you are unsure which withdrawal method to use.
What Happens to Open Bets and Bonuses
Open bets are settled according to the casino's terms. Active bonuses and free spins may be cancelled when self-exclusion begins. Before you submit the request, check your balance, note any pending wagers, and ask support how your specific bonuses will be handled.
Support and Responsible Gambling Resources in Canada
Provincial Helplines and Counselling
If you need to talk to someone, these Canadian resources offer free, confidential help:
- Responsible Gambling Council — independent information and tools for safer play.
- ConnexOntario — 1-888-230-3505, 24/7 support in Ontario.
- Gambling Support BC — 1-888-795-6111, support across British Columbia.
- Provincial helplines — most provinces run their own gambling support lines; check your provincial government website.
Practical Steps for Staying in Control
- Install site blockers on your phone and computer.
- Set deposit limits on any accounts you keep open elsewhere.
- Tell a trusted friend or family member about your decision.
- Book a counselling session if gambling has affected your finances or relationships.
Lootzino Casino does not replace medical, mental health, or crisis support. If you are in distress, contact local emergency services or a crisis line right away.
After Self-Exclusion: Reactivation
How to Request Reactivation
When your self-exclusion period ends, your account does not reopen automatically. You need to contact Lootzino support, request reactivation, and confirm you want to return to gambling.
Cooling-Off and Verification
Lootzino may apply a short cooling-off period and ask you to complete identity verification before restoring access. Promotions and bonus offers should not influence your decision — reactivation should be a calm, considered choice.
Privacy and Data Protection
Who Can See Your Self-Exclusion Status
Your self-exclusion status is confidential. Only authorised support and compliance staff can see it, and the information is not shared for marketing purposes.
Data Retention
Self-exclusion records are kept according to Lootzino Canada's privacy policy and legal requirements. For full details, review the site's Privacy Policy and Responsible Gaming pages.
Frequently Asked Questions
Does the block start immediately?
It starts once your request is confirmed and processed. If you need an urgent stop, contact Live Chat and ask for the block to be applied as soon as possible.
Can I withdraw my money during self-exclusion?
Yes, after identity verification. Contact support to arrange a withdrawal to a verified payment method.
Does self-exclusion cover all Lootzino products?
It covers gambling activity across Lootzino Casino, including Slots, Live Casino, and Table Games.
Can I open a new account?
No. Creating a new account to bypass self-exclusion is prohibited and may lead to further restrictions.
Is my self-exclusion private?
Yes. Only authorised support and compliance staff can see your status, and your data is not used for marketing.
Can I remove the block early?
Early removal is generally not allowed. Wait until the period ends, then contact support to discuss reactivation.
Does self-exclusion affect other casinos?
Self-exclusion at Lootzino applies only to Lootzino. For protection elsewhere, use each operator's tools or provincial programmes.
Where can I get help in Canada?
Contact ConnexOntario at 1-888-230-3505, Gambling Support BC at 1-888-795-6111, the Responsible Gambling Council, or your provincial helpline.
Key Takeaways
- Self-exclusion is a voluntary block for a period you choose, and it stops account access, deposits, and bets.
- Bonuses, Promotions, and marketing stop during self-exclusion.
- Remaining funds can be withdrawn after verification.
- Reactivation is not automatic — contact support after the period ends.
- Canadian helplines and counselling are available if you need extra support.
If you have questions about self-exclusion, contact Lootzino Casino support through Live Chat or email at any time. You are always in control of the decision.